OSAP Password Reset & Lost OAN: How to Get Back In

If you forgot your OSAP password or OSAP Access Number (OAN) and can’t reset it online, you can mail OSAP the “Forgot Password and/or OSAP Access Number” form. A notary public, physician or senior school official must first check your ID and sign the form. You can do this by video with a NotaryPro notary, then mail the form to OSAP.

Key Takeaways

• Try OSAP’s self-service “Forgot OAN or password?” link first. It works if you set up challenge questions or validated your email.
• If that doesn’t work, you can get help from a public Ontario college or university financial aid office, or mail OSAP the forgot password form.
• The form needs an authorized official, such as a notary public, to check your ID and sign it.
• You need original proof of your Social Insurance Number (SIN) and one valid government-issued photo ID.
• OSAP allows this ID check by video, so you can do it with a NotaryPro notary online.

What Is the OSAP Forgot Password Form?

The “OSAP Website: Forgot Password and/or OSAP Access Number” form is how you get back into your OSAP account by mail when you can’t reset it online. You fill in your details, an authorized official confirms your identity, and OSAP mails you a temporary password, your OAN, or both.

Your OAN is the number you use to log in to your OSAP account. You need your account to apply for funding, check your application and upload documents like OSAP affidavits.

What Is an OAN, and How Do I Find It?

Your OSAP Access Number (OAN) is the number OSAP gives you when you create your OSAP account. You use it to log in.

If you can’t find it:

• Use the “Forgot OAN or password?” link on OSAP’s login page. It works if you set up challenge questions or validated your email.
• Ask your school’s financial aid office. Public Ontario colleges and universities can help in person or by video, with your SIN and photo ID.
• Mail OSAP the forgot password form. Request your OAN on the form, and OSAP mails it to you once your identity is confirmed.

What ID Do You Need?

Bring two pieces of ID. Both must be originals, valid and readable; photocopies aren’t accepted.

• Proof of your SIN: your SIN card, a Government of Canada document showing your full SIN, or a Service Canada letter with your SIN.
• Government-issued photo ID: for example, a Canadian passport, permanent resident card, or provincial or territorial driver’s licence.

If you meet the official by video, you show your ID on the call. Don’t email or upload copies.

How to Complete the Form Online With a Notary

1. Download the form. Get the OSAP Forgot Password and/or OSAP Access Number form from OSAP.
2. Fill in Section A. Add your details and the mailing address where OSAP should send your password or OAN. Sign and date the declaration.
3. Book an online appointment with a NotaryPro notary, and send them Section B electronically.
4. Show your ID on the video call. The notary records the name on each document and your SIN.
5. The notary completes Section B, signs and dates it, and adds their stamp.
6. Mail the completed form to OSAP: Student Financial Assistance Branch, Ministry of Colleges and Universities, 189 Red River Road, 4th Floor, PO Box 4500, Thunder Bay, Ontario P7B 6G9.

Once OSAP approves it, they mail your temporary password or OAN to the address in Section A. If you asked for both, they arrive in two separate letters.

Not sure how a video appointment works? Read what an online notary service is.

Get Back Into Your OSAP Account

If you can’t reset your password online, the forgot password form is your way back in. Fill in Section A, meet a NotaryPro notary public by video to confirm your ID, and mail the form to OSAP.